For families living with complex conditions

You're doing more than you realise.
Mallee puts it on record.

Mallee turns a weekly call into evidence that gets you more support.
Once a week, Mallee calls. Listens. A record of the daily routine builds automatically. When things change or a review comes, the evidence is already behind you.

Sofia's dad and brother
Australian data sovereignty No apps or downloads NDIS funded pathway
Ask your Care Record anything

Get the answers
that change everything.

After a few weeks of check-ins, you can ask your Care Record anything. How many nights have I been up in the last 90 days? How much has Dad's care increased? What would we lose if our daughter moved away?
The answers are already there β€” specific, dated, ready.

mallee.ai / ask
Ask your Care Record
How many nights have I been up in the last 90 days?
From your Care Record Β· Sept–Nov 2025
47 nights
Up from 31 the previous quarter
What this means for your review: Night support has increased 52% over six months β€” documented across 47 weekly check-ins, dated and ready to share.
Try asking
How it works

You just have to
answer the phone.

Mallee calls you and the people who help you β€” your wife, your sister, your son.
And asks simple questions about what's been happening and how they're going, just like checking in with a friend.

You talk. They talk. Mallee listens. That's the entire ask.
Five minutes. No forms, no logins, no preparation.

INCOMING CALL Β· TUE 7:04 PM
Mallee
Your weekly check-in
4:32
Mallee
Hi Oliver β€” how's your Dad been this week?
Oliver
Three rough nights. He needed help getting up each time.
Mallee
Got it. That's the third week in a row β€” I'm noting that pattern.
Added to Care Record Β· Week 9 of 13

What does a weekly check-in actually sound like?

🌿 Mallee Live demo
(08) 6219 3344

Call now and hear what your first check-in sounds like. Takes two minutes.

Try it yourself

A record of your real life.
As it's actually lived.

The morning routine. The overnight call. The appointment that ran late. These moments are real and constant β€” and completely invisible to the system that's supposed to support you. Every week, Mallee maps them to the language your assessor understands.

mallee.ai
πŸŒ…
Morning routine
Personal care Β· 50 min Β· every day
Daily Activities
πŸš—
Hospital appointment
Transport + 3hr wait Β· Tuesday
Community Access
πŸŒ™
Called overnight
Daughter drove over Β· 11pm
Overnight Support
🀝
Social outing
Accompanied to friend's birthday Β· Sunday
Social Participation
πŸ“‹
Coordinating supports
Phone calls, paperwork Β· 2 hrs
Carer Sustainability

See the full picture.
Evidence that compounds.

After 13 weeks of check-ins, here's what Mallee has built, automatically, in the background. Proof that compounds. Documents that generate themselves. Questions answered with evidence.

mallee.ai / care-record

Care Record: Sample Document — Page 1 of 3

Mallee
Care Record
Informal Support Documentation
Self-reporting period
1 Sept — 30 Nov 2025
REF: MAL-2025-4472
Participant
Alex Smith
NDIS Number
00 0000 0000
Support Summary
13 weeks · 26 check-ins completed
3
Family Care Members
364
total hours of support
28 hrs
average per week
Support PersonRelationshipPrimary ActivitiesAvg Hrs/Week
Jamie SmithPartnerPersonal care, medication management and verbal prompting, attendance at all specialist and GP appointments with verbal recap of advice, meal preparation, household management, all correspondence with services and NDIS18.5 hrs
Simon SmithChildDaily check-ins, morning routine support, helps Alex get up and moving on difficult mornings, home maintenance, covers when Jamie has commitments6.5 hrs
Daniel SmithSiblingHome maintenance, transport, regular weekend social outings3.0 hrs
Check-in Summary
Self-reported · 26 conversations
  • 14 Nov 2025Jamie reported the previous fortnight had been the hardest in months. She stayed home on four separate occasions, including missing a work commitment. She said: "I've stopped telling people I'll be there. It's easier than explaining why I can't come." On two mornings that week, Simon came over to help Alex get up and moving before Jamie was available.
    Self-CareMobilityDomestic Activities
  • 31 Oct 2025Alex described a specialist appointment where he had prepared questions but said he felt too overwhelmed in the room to ask them. He said he couldn't remember what the doctor had told him by the time they reached the car. Jamie now attends every appointment and goes over what was said on the drive home. He said: "She's basically my memory now. I don't know what I'd do if she wasn't there."
    CommunicationHealth & WellbeingSelf-Management
  • 9 Oct 2025Simon covered the morning routine for the week while Jamie was interstate for a family commitment. She said she arrived at 7am each day before her own work shift. By Wednesday she was exhausted and finding it hard to concentrate at work. There was no one else to call. Simon mentioned she had quietly put plans to move out on hold indefinitely.
    Self-CareDomestic Activities

About this document

This Care Record contains self-reported information only. All entries reflect what participants and their support network told Mallee during structured check-in conversations. Mallee does not observe, assess, diagnose, or classify support needs. No clinical judgment has been applied. Check-in transcripts are available on request.

I-CAN v6 Domains Evidenced — 13 Week Period

Self-CareCommunicationMobilitySelf-ManagementSocial & Community ParticipationDomestic ActivitiesHealth & WellbeingRelationships

Domain tags are applied by Mallee based on self-reported content from structured check-in conversations.

Care Record: Page 2 of 3 — Weekly Support Hours

Mallee
Care Record
Informal Support Documentation
Self-reporting period
1 Sept — 30 Nov 2025
REF: MAL-2025-4472
Participant
Alex Smith
NDIS Number
00 0000 0000
Self-reported · 13 weeks
4falls or near-falls
2 in the shower · 2 during transfers or around the home
Self-reported · 13 weeks
23nights Jamie was woken to assist
Avg 1.8 nights per week across the reporting period
Weekly Support Hours — 13 Week Trend
Self-reported · 26 check-ins
3530252015 W1 W2 W3 W4 W5 W6 Jamie away W7 W8 W9 W10 W11 W12 W13 Jamie Simon Daniel
WeekJamieSimonDanielTotal
W1 · 1 Sept16.05.53.024.5
W2 · 8 Sept17.05.53.025.5
W3 · 15 Sept17.06.03.026.0
W4 · 22 Sept18.06.03.027.0
W5 · 29 Sept17.06.03.026.0
W6 · 6 Oct18.06.53.027.5
W7 · 13 Oct ★ Jamie away6.020.03.029.0
W8 · 20 Oct19.06.53.028.5
W9 · 27 Oct19.07.03.029.0
W10 · 3 Nov20.07.03.030.0
W11 · 10 Nov21.07.03.031.0
W12 · 17 Nov22.08.03.033.0
W13 · 24 Nov22.08.03.033.0

★ Notable event

+35%
increase W1 to W13
28.4
avg hrs / week
Attestation
Self-reported information, human-in-the-loop attestation
Alex Smith
Participant
Alex Smith
Signature
30 Nov 2025
Date
Jamie Smith
Partner
Jamie Smith
Signature
30 Nov 2025
Date
Simon Smith
Child
Simon Smith
Signature
30 Nov 2025
Date
Daniel Smith
Sibling
Daniel Smith
Signature
30 Nov 2025
Date

Care Record: Page 3 of 3 — Check-ins & Incidents

Mallee
Care Record
Informal Support Documentation
Self-reporting period
1 Sept — 30 Nov 2025
REF: MAL-2025-4472
Participant
Alex Smith
NDIS Number
00 0000 0000
Check-in Summary (continued)
Self-reported · 26 conversations
  • 18 Sept 2025Alex noted he had not left the house socially in three weeks. He declined two invitations: once because transport wasn't available, once because he didn't feel he could manage the environment without Jamie, who was unwell. Daniel has since established a regular Sunday outing which Alex describes as "the one thing in the week that feels normal."
    Social & Community ParticipationMobilityRelationships
  • 4 Sept 2025Simon reported she has started working from home two days a week to be available for her father on mornings when Jamie has early commitments. She did not frame this as a sacrifice. She said it was just easier than worrying. She has not told her employer the reason.
    Self-CareDomestic Activities
  • 1 Sept 2025First check-in. Jamie described the previous six months as the hardest of their marriage, not because of Alex's condition but because of the paperwork. She said she spends more time documenting his care than she does sleeping. She was relieved to have somewhere to say that out loud.
    Self-ManagementHealth & Wellbeing
Self-Reported Incidents
Self-reported · 13 weeks
4
falls or near-falls
2 in the shower · 2 during transfers or around the home
23
nights Jamie was woken to assist
Avg 1.8 nights per week across the reporting period

I-CAN v6 Domains Evidenced — 13 Week Period

Self-CareCommunicationMobilitySelf-ManagementSocial & Community ParticipationDomestic ActivitiesHealth & WellbeingRelationships

Domain tags are applied by Mallee based on self-reported content from structured check-in conversations. Tags indicate which I-CAN v6 functional domains are evidenced in this record.

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πŸ“ž 5-minute weekly calls
πŸ“‹ Automatic Care Record
πŸ—ΊοΈ I-CAN domain mapping
πŸ”’ Your data, always yours
πŸ” Evidence, already built

Ready to start building your Care Record?

No apps. No preparation. Just one five-minute call a week.

Express my interest

Mallee is for families in the middle of complex conditions.
When life has reorganised itself and won't hold still.

Complex conditions don't have clean edges. They change shape. You're never quite sure how fast things are moving. Most families don't realise how much things have shifted until they're already overwhelmed.

Mallee keeps watch across the whole journey, and captures what's changing week by week. So you always know where you are. So you can advocate from a place of clarity, not catch up.

πŸ‘οΈ Awareness of the full picture
🧠 Less cognitive load
❀️ Recognition for your family
πŸ”” Early warning signals
Sofia and her Dad

My dad, Tas, was diagnosed with Corticobasal Degeneration. A progressive condition that doesn't wait for you to catch up.

In the early days, nobody's keeping track, because it doesn't feel like it needs tracking yet. Then slowly, quietly, the day-to-day grows. More appointments. More assistance. More of my family's time absorbed into the day. Still undocumented. Still unseen.

Mallee exists to change that. It checks in with everyone, records what's actually happening, and builds the evidence, so you know where you are, and you stay in control.

Sofia Cokis
Founder, Mallee
Why Mallee?

Less time on the system.
More time that feels like yours.

βœ…
You're in control

Your call. Your record. Your family. Mallee works under your direction. You decide who is called and who sees what gets built. Our AI handles collecting and documenting the evidence. Every decision stays yours.

πŸ“…
Fits into your day

Not available? No problem. Mallee calls again at your next available time. Adjust your schedule anytime from our website β€” no apps, no logins, no hassle.

πŸ”’
Your data, always yours

Mallee never shares your information with anyone without your explicit instruction. You can edit it, update it, and keep it completely private if you choose. Your Care Record belongs to you β€” always.

πŸ‡¦πŸ‡Ί
Australian-built

Your data is stored in Australia and protected under the Privacy Act 1988. Mallee was built by a Google Health, Fitbit and Intuitive Surgical alum whose father has a progressive neurological condition.

Choose your plan

Less admin.
More Tuesday dinners.

Self Funded
Out of Pocket
$49 / month

Not yet on the NDIS, or prefer to get started straight away? Pay directly and begin building your Care Record today. No lock-in, cancel anytime.

  • Weekly check-ins from day one
  • Continuous Care Record built
  • I-CAN domain mapping included
  • Evidence generated automatically
  • Cancel anytime
  • Switch to NDIS funding at any time
Get early access
Frequently Asked Questions

Everything you need to get started.

What does Mallee actually do?
Mallee is an AI tool that calls you and the people who support you, once a week. Each call is a short conversation about the support provided that week. Over time, those calls build into a Care Record β€” a structured document that captures who supports you, what they do, and how care is changing. The Care Record is yours. It can be used as evidence at NDIS plan reviews and I-CAN assessments, shared with your support coordinator, OT, or Allied Health team.
How does Mallee work?

Mallee calls you and the people around you β€” once a week, five minutes, no preparation needed. Those conversations become a structured, dated record of everything your family provides. Week by week, quietly in the background, the evidence builds. By the time you need it, it's already there.

  • πŸ“ž
    You just answer the phone
    One call, once a week. No forms, no logins, no preparation. Mallee does the rest.
  • πŸ“„
    Your record builds itself
    Every call adds to a living Care Record β€” structured, dated, and mapped to the I-CAN domains your assessor uses.
  • ⚑
    Evidence ready when you need it
    Ask your Care Record anything. Get a specific, dated answer β€” ready for a review, a letter, or a conversation with your planner.
What if my family won't do a weekly call?
Mallee is specifically designed to fit in with your life. You choose your own day and time. The call is five minutes. There are no forms, no logins, no preparation. If you miss the call, Mallee tries again at the time you selected. There's no pressure. Try it yourself first β€” call (08) 6219 3344.
Is Mallee covered by my NDIS plan?
Yes. Mallee can be claimed as a replacement support through your NDIS plan β€” the same mechanism that funds assistive technology. A replacement support lets you swap an existing funded support for something that works as well or better, at the same or lower cost. We guide you through the process at onboarding.
Is my information private? Will it be shared with the NDIA?
Your Care Record belongs to you. Mallee will never share it with the NDIA or anyone else without your explicit instruction. Call recordings and transcripts are stored securely in Australia, in accordance with the Privacy Act 1988 (Cth). During the Early Access Program, calls are conducted using RetellAI (United States) β€” their terms prohibit training on your data. Full details at mallee.ai/privacy.
What happens to my Care Record if I cancel?
It leaves with you. Before you go, we'll make sure you have a full copy of your Care Record. It belongs to you β€” always. We ask for 14 days notice so we can close everything properly and get your record to you. On cancellation, your data is securely deleted from our systems in accordance with our Privacy Policy.
Does the NDIS have to consider my family's support?
Yes. Section 34(1)(e) of the NDIS Act requires assessors to consider your informal supports β€” not just what you need, but what the people around you are already giving. It's not meant to replace a family, it's meant to step in where the family's support reaches its reasonable limit.

When assessing that support, they consider the intensity of what's being provided and whether it goes far beyond what's typical for a family. They look at the age of the participant and what's developmentally normal at that stage of life. They consider whether the informal support network is at risk of burning out or breaking down without NDIS intervention β€” and whether the people providing care can actually sustain it, physically and mentally.

The law recognises the weight your family carries. Mallee makes sure you can prove it.
Join the Early Access Program

Mallee builds the evidence.
So you have the agency to advocate.

We'll review your expression of interest personally and you'll hear from us within 2 business days.

Once a week. Five minutes. No apps, no preparation, no commitment required. Cancel anytime.